Refund policy

Most of our items are handmade and made in house and considered custom made items. Due to the nature of this, we do not accept returns nor do we process refunds. Please be advised of this policy prior to placing an order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If no contact is made past 3 business days (72 hours) from time of delivery, we will be unable to assist the issue any longer. Please promptly contact us before that time.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept exchanges when contact has been made within the 72 hours of receiving the unsatisfactory items. If an exchange is desired, it is the customers responsibility for any ship fees to send us back the item/items. When the item/items are received we will be in contact to advise the customer that we indeed did receive the unsatisfactory exchange item and customer will be shipped their new item with shipping on us.